Set an exception to antivirus software (see How to set up antivirus (AV) exclusions to improve stability and performance of Autodesk software).Test disabling or uninstalling antivirus software.Uninstall the A360 Desktop App (see How to uninstall A360 Desktop).Conflicts with system utilities or other software:.If using a machine with Intel Iris Xe graphics card, use the steps in the following article: AutoCAD frequently crashes with Intel Iris Xe graphics device.If more than one graphics card is available in the machine, make sure that AutoCAD is using the best one.Use a different cable format type to connect to your screen.Update video driver and change software settings (see Poor graphics performance with AutoCAD for Windows).Issues not related to a specific drawing: Note: If performance is poor after an operating system update, follow the guidelines in Troubleshooting poor AutoCAD performance after an Operating System update. All current updates are installed for the operating system.įor more information about operating system requirements, see System requirements for AutoCAD and System requirements for AutoCAD LT.AutoCAD is running on a supported operating system.For Operating system updates, confirm that:.Problems may occur if essential product or operating system updates are not applied.įor AutoCAD Updates, after the initial product release, updates with bug fixes and feature enhancements are often issued (see Install Updates, Add-ons, and Enhancements and Download Finder). You can read more about the issue in this Autodesk document: AutoCAD Critical Update Customer Communication May 2017.Solution: AutoCAD or operating system updates needed: If users doesn’t have access to the Autodesk Desktop App then they can download the HotFix here: Product crash when communicating with Licensing Server – Hotfix This can be found directly within the Autodesk Desktop App: This fix needs to be installed by May 31. To resolve this users need to install the Autodesk License Service – 5.1.5 HotFix 1.
Eventually, the user will be notified they need to connect to the internet to verify their license (this happens about 7 day prior to the license timing out and becoming invalid).Ĭurrently some users are experiencing the time out only 24 hours after no internet connection. Normally, when a user has not internet service (for example, working remotely) the license is valid for 30 days with no internet connection. What exactly does that mean? For term licenses, Autodesk products periodically do an authorization check via the internet to verify a license is still valid. The crash occurs when it has been 24 hours or more since the last successful authorization check. Users of Autodesk 2018 products who are running single-user subscriptions may experience intermittent crashes.
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